Last updated: September 15, 2026
This Privacy Policy explains what information Plug Fix Repair collects through
plugfixrepair.com, how we use it, and the choices you have. If you have any questions,
call (832) 598-8646 or email
plugfixrepair@gmail.com.
Information we collect
Information you give us. When you submit a quote or contact form, start a
chat, or call us, you may provide your name, phone number, email address, service address
and a description of the appliance problem. We ask only for what we need to schedule and
complete a repair.
Information collected automatically. Like most websites, ours records
standard technical data such as your IP address, browser and device type, the pages you
view, and the site or ad that referred you.
How we use your information
- To answer your enquiry, schedule an appointment and complete the repair
- To contact you about your service call, including arrival windows and follow-up
- To keep records of work performed and parts supplied
- To measure which pages and advertisements bring in service requests
- To comply with legal or tax obligations
We do not sell your personal information, and we do not share it for unrelated marketing.
Cookies and measurement tools
This website uses the following third-party services, each of which may set cookies or
similar identifiers in your browser:
- Google Analytics 4 — aggregated website traffic measurement
- Google Ads conversion tracking — tells us which advertisements lead to calls or form submissions
- Tawk.to — the on-site chat window
- Joinchat — the button that opens a WhatsApp conversation with us
You can block or delete cookies in your browser settings. Doing so does not prevent you
from calling us or using the site, but parts of the chat may not work.
Text messages and calls
If you give us your phone number, we may call or text you about your service request,
appointment time or an estimate. We do not send marketing text messages. Reply STOP at any
time to stop receiving texts from us.
Who we share information with
We share information only with the service providers who help us run the business —
for example the technician assigned to your job, our website and hosting provider, and the
measurement services listed above — and where the law requires it.
How long we keep it
Service records are kept as long as needed to support warranty questions on completed work
and to meet tax and accounting requirements. Enquiries that do not lead to a service call are
deleted when they are no longer useful.
Your choices
You may ask us what personal information we hold about you, ask us to correct it, or ask us
to delete it. Email plugfixrepair@gmail.com or call
(832) 598-8646 and we will respond within a reasonable time.
Children
Our services are intended for adults. We do not knowingly collect information from children
under 13.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact
Plug Fix Repair — appliance repair in Katy, Richmond, Fulshear, Sugar Land and
Rosenberg, TX
Phone: (832) 598-8646
Email: plugfixrepair@gmail.com
Hours: Monday–Saturday, 7:00 AM – 7:00 PM. Closed Sunday.