Privacy Policy

Effective Date: [5/22/2026]

At Plug Fix Repair (“Company,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: such as your name, email address, phone number, or mailing address.
• Service Information: details related to your repair request, service location, or inquiry.
• Payment Information: billing details and payment information, collected through secure third-party providers when applicable.
• Usage Data: including browser type, IP address, access times, pages viewed, and links clicked.
• Cookies and Tracking Technologies: used to improve user experience, analyze traffic, and enhance website performance.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Respond to inquiries and service requests
• Schedule appointments and send service-related updates
• Process payments and transactions
• Communicate with you, including support and promotional messages
• Improve and personalize user experience
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Service Providers: trusted partners who assist with hosting, analytics, billing, customer support, and communications.
• Legal Authorities: when required by law or when necessary to protect our rights, property, or safety.
• Business Transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

4. Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Opt-In Details

By providing your mobile phone number and checking the opt-in box, you consent to receive automated text messages from Plug Fix Repair at the number provided. Message frequency may vary and may include appointment reminders, service updates, and promotional offers.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us using the information below.

Your mobile information will be used solely for communication purposes as described in this policy and will not be sold or shared with third parties for their marketing purposes without your explicit consent.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and request a copy of your personal data
• Request correction or deletion of your information
• Opt out of marketing communications
• Limit or object to certain data uses

To exercise these rights, please contact us using the details below.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar technologies to analyze traffic, improve website performance, and personalize content. You may control cookie settings through your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take appropriate steps to remove it.

11. International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will revise the “Effective Date” above and may provide additional notice where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Plug Fix Repair
Phone: +1 (346) 481-1650
Email: plugfixrepair@gmail.com